Cruiseline Sector Hospitality Leadership - Certificate of Achievement

Top Code:

1307.00

Linguistic and cultural patterns; how and what people communicate. Designed to aid both domestic and international students in the development of intercultural understanding and communication skills. Techniques to exceed guest expectations with a focus on procedural—and often improvisational—practices to neutralize, recover from, capitalize on, and transition service failure into transformational experiences. Review of historical and trending wine, beer, spirit, and other alcoholic beverages and styles. Elemental mechanics—and influence—of agricole-based beverages on industry practices, safety and liability, appreciation, guest experience, and service.

A Certificate of Achievement is awarded upon completion of all required courses with a grade of C or better.

Program Outcomes

  • Use appropriate communication skills and strategies to decrease misunderstanding in a variety of professional and non-professional cross-cultural interactions.
  • Describe guest service techniques that increase operational profit.
  • Compare and contrast the major, modern styles of wine, beer, and spirits.

Requirements for the Certificate of Achievement

HOSP 005FUNDAMENTALS OF ENOLOGY, SENSORY EVALUATION, AND BEVERAGE APPRECIATION3
HOSP 045GUEST SERVICE MANAGEMENT3
LING 012INTERCULTURAL COMMUNICATION3
or ENGL 012 INTERCULTURAL COMMUNICATION
Total Units9

This Certificate of Achievement is not eligible as a major for an Associate Degree.