Customer Service – Occupational Skills Certificate

Top Code: 0509.00

The curriculum prepares students to work with diverse groups of customers, responding to them with courtesy and tact. Emphasis on customer skills, effective oral and written communication, interpersonal skills, workplace attitude and conduct, stress and time management, conflict resolution, business etiquette, and problem solving.

An Occupational Skills Certificate is awarded upon completion of all required courses with a grade of C or better.

Program Outcomes

  1. Write effective Business letters and memos. Give clear concise oral presentations.
  2. Identify the customer service factors involved in obtaining customer goodwill, enhancing the company image and communicating with customers.
  3. Demonstrate knowledge of the elements necessary in establishing a successful customer service program.

Requirements for the Occupational Skills Certificate

BIT 025SURVEY OF COMPUTER TECHNOLOGY IN BUSINESS3
BUS 009INTRODUCTION TO BUSINESS3
BUS 011ABUSINESS COMMUNICATIONS3
or BUS 112 BUSINESS ENGLISH
BUS 160SALES AND CUSTOMER SERVICE3
Total Units12