Computer Information Systems - Help Desk/User Support - Associate in Science Degree, Certificate of Achievement

Top Code: 0708.20

This help desk / user support program prepares students with necessary skills to seek employment in help desk / user support in the field of Information Technology.  Instruction includes training in computer hardware, software, Microsoft Windows server operating systems and Microsoft Windows client operating systems in a networked environment with an emphasis on Local Area Networks (LANs) and network security.  Upon completion of coursework, students will have the foundation needed to pursue industry certifications including and not limited to  CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+, Cisco CCT Routing & Switching, Cisco Certified CyberOps Associate, and Microsoft Windows System Administration.

A Certificate of Achievement is awarded upon completion of all required courses with a grade of C or better.

Program Outcomes

  1. Explain the key concepts of help desk / user support in a variety of working environments and networking technologies and techniques.
  2. Apply skills needed to:
    1. Install, configure, maintain, and troubleshoot hardware and software for a computer in a networked environment.
    2. Implement and support basic enterprise network technologies.
    3. Implement and support basic enterprise server technologies.
    4. Implement and support basic enterprise network security technologies.

Requirements for the Certificate of Achievement

Required Courses
CIS 011INFORMATION AND COMMUNICATION TECHNOLOGY ESSENTIALS4
CIS 041CCNA: INTRODUCTION TO NETWORKS3
CIS 042CCNA: ROUTING, SWITCHING, AND WIRELESS ESSENTIALS3
CIS 045MCP: MICROSOFT WINDOWS SYSTEM ADMINISTRATION4
CIS 061INTRODUCTION TO INFORMATION SYSTEMS SECURITY3
Required Electives
Select one of the following:3
INTRODUCTION TO PROGRAMMING USING PYTHON
INTRODUCTION TO DATABASE MANAGEMENT SYSTEMS
UNIX/LINUX ADMINISTRATION
INTRODUCTION TO CYBERSECURITY: ETHICAL HACKING
DIGITAL FORENSICS FUNDAMENTALS
VCP-DCV: VMWARE VSPHERE ADMINISTRATION
CCNA: ENTERPRISE NETWORKING, SECURITY, AND AUTOMATION
Total Units20

Visit the Program Mapper for a suggested sequence of courses.

General Education Requirements for the Associate in Science Degree